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Pennsylvania’s Long-Term Care Ombudsman Program

The Long-Term Care Ombudsman Program is designed to support and empower consumers by resolving individual complaints involving long-term care service while working to improve and enhance the long-term living system for the residents and their families.

Mission Statement

“Pennsylvania Ombudsmen are federally mandated, legally-based and state certified via standardized training to actively advocate and give voice to older consumers of long-term care services, whether delivered in the community or a facility-based setting. Pennsylvania Ombudsmen champion the right of these consumers to achieve the highest quality of life and care wherever they reside. Pennsylvania Ombudsmen may be staff, volunteers or PEER residents; all are united through an impassioned commitment to listen, educate, investigate, mediate and empower through a visible presence.”

Vision Statement

“Advocate for those who can’t, support those who can, and ensure all long-term care consumers live with dignity and respect.”


Office of the State Long-Term Care Ombudsman 
Pennsylvania Department of Aging  
555 Walnut Street, 5th floor 
Harrisburg, PA 17101-1919