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Ombudsman Program 

In Pennsylvania, ombudsmen investigate and work to resolve individual complaints and issues on behalf of consumers of long-term care services. They also provide education about residents’ rights under federal and state law, and are friendly visitors for residents that don’t have family or friends to check on them. 

An ombudsman is available at each Area Agency on Aging to investigate and help resolve complaints made by or on behalf of older Pennsylvanians in long-term care facilities, such as nursing homes, assisted living facilities, and personal care homes.

For more information, contact your local Area Agency on Aging.