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Protections & Rights

Long-Term Care Resident Rights

Pennsylvania provides support to any long-term care resident by resolving individual complaints involving their long-term living services through the states Ombudsman Program. This program also works to improve and enhance the long-term living system, its laws, regulations, policies, and administration through public education and programs to empower facility residents.  

If you or a loved one need to file a complaint, please speak to the ombudsman coordinator through your local Area Agency on Aging.

Reporting Elder Abuse

24 HOUR HOTLINE - 1-800-490-8505
Abuse reports can be made on behalf of an older adult whether the person lives in their home or in a care facility such as a nursing facility, personal care home, hospital, etc. The reporters may remain anonymous and have legal protection from retaliation, discrimination and civil or criminal prosecution.

  • Isolation
  • Weight Loss 
  • Bruises or Broken Bones
  • Increased Confusion 
  • Unusual Withdrawals From Any Account 
  • Signing Over One’s Home to Another